Refund /
Cancellation Policy
Clear cancellation windows, a straightforward request process and support when your plans change.
Standard tours: full refund with at least 7 days’ notice. VIP groups: full refund with at least 14 days’ notice. If Fuadi cancels before departure, choose a full refund or an alternative you accept.
1. Scope and effective date
This policy applies to new bookings for the eight travel-guiding packages sold by FUADI TOURISM L.L.C on or after 29 September 2026. Existing bookings retain the terms agreed when booked. Statutory consumer rights always take priority.
2. If you cancel
Notice is measured from the time your cancellation email reaches info@fuaditourism.net to the confirmed start time of your tour, using UAE time (GST, UTC+4). One day means 24 hours. The percentages below apply to the amount paid for the cancelled package.
| Package | Notice before departure | Refund |
|---|---|---|
| Standard tours The six non-VIP packages | 7 days or more | 100% |
| 48 hours or more, but less than 7 days | 50% | |
| Less than 48 hours, or a no-show | 0% | |
| VIP Group 15 days and one month | 14 days or more | 100% |
| 7 days or more, but less than 14 days | 50% | |
| Less than 7 days, or a no-show | 0% |
No additional Fuadi administration fee is deducted from the refund calculated above. If no travel dates have been confirmed and no part of the service has been delivered, you may cancel for a full refund.
3. If Fuadi cancels or cannot provide the service
If we cancel your entire experience before it begins, including because of unsafe conditions or a supplier problem, you can choose a full refund of the amount paid to us or a replacement date or experience that you accept. You do not have to accept a voucher instead of a refund.
If we cannot deliver a material part of a trip that has already begun and you do not accept a suitable replacement, we will refund the affected, undelivered portion. The calculation will be explained in writing. These remedies do not limit any additional rights required by law.
4. Changes, group bookings and no-shows
Date changes depend on availability. Contact us before the cancellation deadline; any price difference must be agreed before the change is confirmed. If a change cannot be accommodated and you cancel, the schedule above applies. A confirmed change does not reset an already-expired cancellation window.
VIP prices are for a whole group, not for individual travellers. One participant dropping out does not reduce the agreed group price. If the remaining group falls below the package minimum, contact us to agree an alternative before travel. Cancellation of the entire booking is assessed under the VIP schedule.
Arriving late or not attending is treated as a no-show if it prevents delivery of the service. Personal early departure after a trip starts does not create an automatic refund entitlement for unused services. Mandatory rights and failures by Fuadi to deliver remain covered.
5. How to request cancellation or a refund
- Email info@fuaditourism.net with the subject “Cancellation or refund request”.
- Include the purchaser’s name, booking or invoice reference, package, confirmed travel dates and the change requested. Do not send full card details.
- Our team will confirm receipt, explain the applicable refund calculation and confirm the outcome in writing.
You can prepare the request through our guest support form. Preparing a message on the website does not submit it; send it from your email application. Call +971 54 555 9998 if you need urgent assistance, and follow up by email so the request is recorded.
6. Refund method and timing
Approved refunds are initiated within 5 business days after approval, normally to the original payment method through Stripe. Bank and payment-provider processing times vary; the date funds become visible is outside our control. We will provide a refund confirmation or reference where available. Exchange-rate movements or fees charged independently by your bank may affect the amount shown in your account.
7. Additional services and complaints
Hotels, flights, transport, meals and admission tickets are included only where explicitly agreed in writing. Separately purchased services may carry clearly disclosed supplier conditions that you accept before purchase; these do not silently override the refund schedule for the guiding package.
If you disagree with an outcome, reply with your booking reference and the reason you want it reviewed, or use the complaint form. Your ability to contact your payment provider or a competent consumer-protection authority is not restricted by this policy.